Change Control Calendar

Sunday, March 21st

Spectrum Prod will be upgraded to Banner 8 on Mar 19, 2010 starting at 3am (03/19/2010 - 03/22/2010)

On Friday morning, March 19, 2010, beginning at 3:00 a.m., the Banner Administrative system will be taken offline to apply the Banner 8 upgrade. This upgrade is expected to take 3 full days to complete, with upgraded production services resuming the morning of Monday, March 22. During this period, staff from various offices as well as ITD will be working on the upgrade. All production administrative systems including Banner INB, Banner SSB (self service Banner), Cashiering and TigerXpress, TigerBuy, TigerPay, Appworx, Workflow, Luminis (myMemphis) Channels for Banner, and Clean Address will be unavailable until the upgrade successfully completes.

ITD will provide updates on the ITD website (http://www.memphis.edu/itd/), under the “Impact Reports” on the right hand side; the Help Desk (678-8888) will also have updated information as the upgrade progresses.

myMemphis portal channels unavailable during Banner upgrade; Sunday afternoon restart required (03/19/2010 - 03/21/2010)

Several myMemphis portal channels that communicate directly with the Banner administrative system will not be functional from Friday, March 19th through Sunday, March 21st during the Banner upgrade (ITIR #20100072). Many affected channels, such as 'Registration Tools', 'Employment Details', 'Personal Information' will appear as a heading only, without any content. Some channels will be partilally functional, but will be missing certain Banner dependent links. For example, the 'Bursar - Fees, Payments, Disbursements & Refunds' channel will not have any of the TigerXpress links.

The portal will be restarted at 3:00 am Friday morning to disable Banner related channels. On Sunday afternoon, after the Banner upgrade is completed and verified, the myMemphis portal will need to be restarted to reactivate the broken channels and allow for further upgrade testing and verification. The exact time of the portal restart is unknown, but is expected to occur mid to late afternoon.

Repairs to the Disaster Recovery Site (03/18/2010 - Not Specified)

The link from the campus to the Disaster Recovery site will be down for about 30 minutes while repairs are made.

Shutdown of Appworx processing in PROD on Thursday, March 18th at 5:00 PM. (03/18/2010 - 03/22/2010)

Appworx processing will be shut down on Thursday, March 18th at 5:00 PM in preparation for the Banner 8 Conversion (Friday - Sunday).

Appworx will be available Monday, March 22nd.

Users reporting network issues in Wilder Tower (03/18/2010 - Not Specified)

Some users in Wilder Tower are unable to access the Network. Many of the users reporting issues are on the 6th floor. It is unknown how many people are affected.